UK communications regulator Ofcom has opened a formal investigation into Meta Platforms (NASDAQ:META) over concerns related to information the company submitted about WhatsApp during a regulatory market review.
The inquiry is focused on whether the details provided by Meta were incomplete or inaccurate during Ofcom’s assessment last year of the wholesale market for business bulk SMS services, which are commonly used by companies for notifications such as delivery updates and appointment reminders.
“Last year, we carried out a review of the wholesale market for business bulk SMS messages, which are often used for things like appointment reminders and parcel delivery notifications,” Ofcom said in a statement on Friday.
The regulator added that “the available evidence suggests that the information we received in response from Meta may not have been complete and accurate.”
Ofcom said it will now examine whether Meta complied with its legal obligations when responding to requests for information as part of the review.
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