MedPal AI Plc (LSE:MPAL) has brought online a fully functioning, vertically integrated healthcare platform in the UK, combining its AI-enabled triage and wellbeing application with clinician-approved prescribing and automated pharmacy fulfilment. By controlling the patient journey from initial assessment through to medication delivery, the group aims to monetise each user across several touchpoints, including app subscriptions, NHS dispensing reimbursements, private prescription income and clinical consultation fees, with scale efficiencies improving as volumes increase.
Early operating metrics suggest growing traction. In January 2026, the platform dispensed 36,951 prescription items and recorded 7,791 app downloads, all attributable to paying customers or users acquired via the Epassi channel, rather than a free-access model. Management points to a broad mix of acquisition routes—ranging from NHS and digital service provider agreements to direct-to-consumer marketing and exposure to Epassi’s network of over 11 million employees—which together are intended to drive a self-reinforcing cross-sell strategy that increases lifetime value per patient and supports long-term growth in digital health and pharmacy services.
More about MedPal AI Plc
MedPal AI plc is a UK-based digital health business integrating AI-led wellness tools with regulated pharmacy and clinical operations. Its flagship app connects with more than 100 wearable devices and health data platforms to provide personalised, non-clinical lifestyle insights. Through its MedPal Limited subsidiary, the company operates a round-the-clock automated pharmacy distribution hub, delivering both NHS and private prescriptions nationwide. The group utilises robotic dispensing linked to AI triage systems and is targeting expansion through partnerships with Epassi and Independent Gyms, alongside planned B2B licensing opportunities for healthcare providers, employers and insurers.
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