GB Group plc (LSE:GBG) has lowered its full-year revenue growth expectations after higher-than-anticipated customer volume attrition affected its Americas Identity business, prompting the identity technology specialist to revise its outlook and make changes to regional leadership.
The FTSE 250 company now expects total revenue growth of between 1% and 3% for FY27, compared with its previous forecast for mid-single-digit growth. The downgrade reflects weaker momentum in the Americas after several significant customers reduced volumes by more than the company had anticipated.
Despite the near-term slowdown, GBG continues to see growth from its GBG Go platform in EMEA, supported by demand for digital identity verification and data-driven fraud prevention services.
GBG maintains £6 million investment in innovation
GBG intends to proceed with a previously planned £6 million one-off investment designed to accelerate innovation and development of the GBG Go platform.
The company is prioritising its longer-term technology strategy despite the reduced revenue forecast, with artificial intelligence and trust intelligence remaining important areas of investment as customers seek more sophisticated tools for identity verification and digital crime prevention.
At the same time, management is targeting an adjusted operating profit margin of approximately 21%, with disciplined cost management expected to help protect profitability against slower top-line growth.
Leadership changes target Americas recovery
GBG has also reshaped the leadership of its Americas operation as it seeks to improve regional performance. Tom Schutz, Chief Revenue Officer for the Americas, is leaving the business, while Chief Operating Officer James Gothard will assume interim responsibility for the region.
Gothard’s appointment places an experienced operational executive in charge of the Americas business while GBG works to stabilise customer volumes and improve growth.
The company continues to point to a strong regional sales pipeline, although converting those opportunities into revenue is expected to take time. Management’s immediate priorities include strengthening execution, preserving margins and rebuilding momentum in the Americas.
Cash generation provides support despite earnings volatility
GBG’s wider financial position benefits from solid and improving free cash flow alongside manageable leverage. However, these strengths are offset by considerable earnings volatility, a substantial net loss recorded in 2026 and weaker gross margins.
From a technical perspective, the shares have shown some improvement over the short to medium term, although there is limited confirmation of a sustained longer-term upward trend. Valuation also remains challenging because of negative earnings, despite the shares offering a modest dividend yield.
More about GB Group plc
GB Group plc is a global identity and location technology company specialising in digital identity verification, fraud prevention and trust intelligence. The company is listed on the London Stock Exchange and is a constituent of the FTSE 250 index.
Drawing on more than 30 years of industry experience, GBG combines global datasets with technology to help more than 20,000 customers verify people, locations and businesses while reducing exposure to digital crime.
Its technology processes billions of interactions involving individuals, places and organisations to generate signals that businesses can use to support secure digital transactions, improve customer onboarding and manage fraud risks.
GBG is increasingly incorporating artificial intelligence into its services, including through the GBG Go platform, as it seeks to provide businesses with integrated tools for building trusted digital relationships while supporting sustainable growth.
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