easyJet (LSE:EZJ) is under investigation by Italy’s antitrust authority over alleged unfair commercial practices connected to baggage service bookings on its digital platforms.
The Italian regulator said the airline’s website and mobile application automatically presented bundled baggage and sports equipment check-in options for return journeys as the default selection during the booking process.
According to the authority, customers were shown only the average total price for the service, even in situations where travellers intended to purchase baggage options for just one segment of their trip.
Probe to assess compliance with Italian consumer rules
The investigation will focus on whether easyJet’s booking practices comply with consumer protection regulations in Italy, particularly regarding pricing transparency and the presentation of optional services.
Italian authorities are examining whether the platform design may have influenced customer purchasing decisions by making bundled return-trip services appear as the standard option.
Regulatory scrutiny continues across airline sector
The probe reflects ongoing regulatory attention across Europe on how airlines market ancillary services such as baggage, seat selection and additional travel extras through online booking systems.
Any findings against the airline could potentially result in corrective measures or financial penalties, depending on the outcome of the investigation.
More about easyJet
easyJet is a UK-based low-cost airline operating short-haul passenger services across Europe and neighbouring regions. The company serves a large network of leisure and business destinations through its fleet of Airbus aircraft and generates additional revenue through ancillary services including baggage, seat selection and holiday packages.
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