Capita plc (LSE:CPI) has responded to the National Audit Office’s decision to review the administration of the Civil Service Pension Scheme, as the company continues work aimed at improving its performance under the contract.
The review follows an earlier National Audit Office investigation into the administration of the scheme.
Capita acknowledged that its current performance in administering the Civil Service Pension Scheme remains below the expectations of both scheme members and the UK Government.
The company said it has made operational progress in recent months and continues to prioritise remediation work relating to the scheme.
Measures being implemented include increased automation and changes intended to strengthen governance around the administration of the contract.
Capita described the National Audit Office review as part of the accountability associated with major public-sector contracts.
The company did not provide financial guidance or quantify any potential financial impact from the review in the supplied information.
About Capita
Capita is a London-listed business services company providing services to public and private-sector organisations, including central and local government bodies and regulated industries.
The company combines technology, data and artificial intelligence with specialist services to support the operations of its clients.
Its public-sector activities include the administration of the Civil Service Pension Scheme and other services provided to government organisations.
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